Review the conditions below before ordering or requesting a return. For a question about your order, send us your order number and the details of your request.
Orders delivered to the United States
CEIKA pays import duties and taxes for orders delivered to the United States. For deliveries to other destinations, import duties and taxes may be due on delivery.
Two return routes
15-day coilover return option: if you are not satisfied with your coilover kit, the 15-day return option applies with the restocking fee, shipping costs and return conditions below.
Fault-related returns: for custom-built big brake kits and coilovers, contact CEIKA first so we can assess the issue and offer replacement or revised parts. If the issue cannot be resolved this way, the fault-related return conditions below apply. This is separate from the 15-day coilover return option.
- If there is any problem with our parts after receiving it, please contact us as soon as possible and let us know about the problem. We will send you replacement parts free of charge under our CEIKA warranty.
- If you are not satisfied with our coilover kits, you have 15 days to return your kit for a refund.
- Please note that you will be charged a $100 restocking fee as soon as you confirmed your order, since our products are custom built to order and shipping cost both ways have to be paid by the customer.
- When returning a product, you must contact us before shipping the product back. Return shipping charges must be paid by the buyer as well as any installation costs.
- For destinations outside the United States, import duties or taxes may be payable on delivery. CEIKA pays import duties and import taxes for deliveries to the United States.
- Our big brake kits and coilovers are custom built to order with many variants and, outside the 15-day coilover return option above, we accept a fault-related return if the kit is faulty or not performing as it should and it cannot be fixed or repaired by sending replacement/revised parts. Installation requirements depend on the exact application. Some suspension applications require welding or other work stated on the product page; check those requirements before ordering. Contact CEIKA about any component that does not match your confirmed application.
- We perform very strict quality control throughout our manufacturing process and we are constantly improving design, and specs. As a result we have never had any customer receiving a faulty big brake kit that needed to be returned. It is important for us to keep that return rate low so we can keep providing you the best prices and custom specs. Therefor please make sure you have your mind set on the specs that you want and you are sure about the fitment in your wheels. The order cannot be cancelled after it is confirmed and we start making it and if you change your mind on the specs please contact us as quick as possible as it might need reprocessing for example if you want to change the color. We will have to charge extra fee if the order is changed too late in the making process to remove and redo the finish.
- CEIKA cannot be responsible for the fitment of the wheels. Clearance problem with the wheel spokes can arise when fitting larger brakes, the wheel fitment and compatibility is the responsibility of the customer as every car and combination of wheel is different.
- We advise you to check with the templates before buying if you are not ready to purchase spacers in order to solve any possible clearance issue. That way we can also point you toward a kit that will fit without spacers if that is your main priority.
Ask about your order
For product coverage and claim conditions, read the CEIKA warranty.